Orders and Shipping
TRACKING YOUR ORDERS
All of our international packages are shipped via DHL. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package. If you need assistance, please email support@atelier-cashmere.com with your order number.
SHIPPING RATE
Your shipping fee is calculated at checkout based on the weight of your entire shipment and the destination country. Free shipping will be automatically applied for orders over EUR800
SHIPPING AND WARRANTIES
We ship worldwide, but unfortunately, we do NOT ship to P.O. boxes. Orders are packed and dispatched Monday to Friday only. Most orders are dispatched within four business days from the order date. Orders placed on the weekend and holidays are processed on the following business day.
CUSTOMER SERVICE
We invite you to contact us through our website or e-mail
support@atelier-cashmere.com
+230 5259 5012
+44 7786474363