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Common Answered Questions

Frequently asked Questions

1. Registration

Either click on the register button found at the bottom of each page or click here

You are not required to register an account before placing your order. You can check out as a guest or choose to register once you have finished shopping.

Our registration process is easy and will save you time for any future purchases. You will also receive newsletters and latest offers and updates about Atelier Cashmere.

Click here to register your account.

Sign in with your email address and password to change your account details.

2. Orders and Shipping

Login to your account > Orders > Order Status

All of our international packages are shipped via DHL. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package. If you need assistance, please email [email protected] with your order number.

Following the pandemic, we are working hard to offer you the best possible service. We work with DHL and UPS who have adapted their procedures to ensure the safety of the community. We thank you for your patience in case there are some longer processing time and delays to your delivery.

Unfortunately we cannot cancel or make changes to an order once we have received it.

Click here for a complete Size Guide based on most countries

We deliver worldwide. Shipping costs are calculated automatically at the checkout page. We offer free shipping to orders over EUR 800. Our delivery time is estimated to be between 3-10 Business Days.