The Atelier Cashmere team are here to help with any of your queries and questions. You will find multiple ways to contact us including our global office addresses as well as contacts such as email address, phone number & Contact From
Common queries answered
Frequently asked Questions
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All of our international packages are shipped via DHL. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package.
If you need assistance, please email [email protected] with your order number.
Following the pandemic, we are working hard to offer you the best possible service. We work with DHL and UPS who have adapted their procedures to ensure the safety of the community. We thank you for your patience in case there are some longer processing time and delays to your delivery.
We deliver worldwide. Shipping costs are calculated automatically at the checkout page. We offer free shipping to orders over EUR 800. Our delivery time is estimated to be between 3-10 Business Days.
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